Privacy statement

1. WHAT DO WE DO WITH YOUR INFORMATION?

Our site is owned and operated by Colemans Software Ltd, a limited company registered in England under company number 3568709. The Company will be what’s known as the “Controller” of the personal data you provide to us.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

2. CONSENT

When you provide us with personal information to create an account, place an order, arrange for a delivery or return a purchase, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, on your account page by using our contact us form or by contacting us at info@colemans-online.co.uk.

3. DISCLOSURE

We may disclose your personal information if we are required by law to do so.

4. PAYMENTS

We use a third party payment processor(s) to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers.

Our payment processors are Braintree a PayPal company (US based) . We do not collect, store or have sight of any credit card or payment information – this is all handled by the payment processors.  

5. THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Our goods delivery services are Royal Mail and UK Mail. Data may be further shared with the delivery services within your own country for international orders.

Our marketing and review partners are SendInBlue and TrustPilot. They are based within the EU and are subject to the same data protection laws as we are.

UKWe use third party analytics services to compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data is anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All the personal data we process is processed by our staff in the UK. For the purposes of IT hosting and maintenance this information is located on servers within the UK on a secure server behind a firewall. No 3rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

Cookies

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

xid - unique token, sessional.

recent_login - stores your username to auto-complete the sign-in form next time you visit the store. Persistent for 3 days by default (can be changed by store’s admin).

viewedResources - holds a list of cached CSS files, this is used to make store’s pages loading faster. Persistent for 1 hour.

rv - holds a list of products you recently viewed in the store. Does not expire.

xc_np_product_#### - holds product identifiers, used to navigate within store’s catalog. Persistent for 30 minutes

7. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

9. HOW CAN YOU CONTROL ACCESS TO YOUR DATA

You have the right to request that we

Provide a copy of your personal data held by us
Rectify inaccuracies or incompleteness in your personal data held by us
Ask us to delete your personal data held by us
Ask us to restrict processing of the data

In addition to this you may opt out of receiving marketing emails from us by clicking the Unsubscribe link which is present in all our marketing emails.

Your Right to Withhold Information

You may browse our site without providing any personal data at all but this will restrict the features of the site available to you

10. QUESTIONS AND CONTACT INFORMATION

Questions, comments and requests regarding this privacy policy should be addressed to the Data Protection Officer by email to info@colemans-online.co.uk

or by post to

Colemans, 35 High Street, Ross-on-Wye, HR9 5HE, UK

If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office www.ico.org.uk.