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Deliveries and Returns

We are operating a reduced service during the current emergency. We are doing all we can to send out orders as fast as we can - usually within 2 working days plus the post.

Online orders are limited to certain size and weight limits. We are unable to send out boxes of paper at the present time.

All orders are sent using Royal Mail Standard Delivery, or Parcelforce which is only tracked at the point of delivery. We cannot offer tracked services at present. Royal Mail are doing a wonderful job, but please be patient as delays may occur.

We offer free delivery for orders over £25 and a flat rate of £3.49 for orders below £25.

All our shops shops are closed, so we are unable to offer ‘click & collect’ in store. We do offer a local delivery service in the Malvern area.

We are also unable to accept returns. If your item is damaged or faulty then please contact us.

For Royal Mail COVID-19 service update:

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update