27th May 2020
Thank you to all our customers who have placed orders with us recently, and for your patience and support during these difficult times.
Ordering and Dispatch
We are working with a reduced staff team and this means that orders can take an additional 2 days to deliver.
We offer free contactless delivery locally in the Malvern area and "Click & Collect" from the rear door with 15minutes free parking between 10 -11.30am. These hours will be extended when the shop has reopened.
Please indicate your preferred option in checkout or telephone / email your order to:
'Contact us' emails
We are receiving a high number of calls and emails and aim to respond within 48 hours but if there are delays in response times. Please bear with us.
If you are awaiting a non-tracked delivery and you have received your dispatch confirmation, your order is on its way. Please allow the postal service more time to deliver your package at this time. Our usual delivery guarantees are currently suspended, however, we are doing our best to maintain them. Postal services have now introduced new procedures where customers no longer need to sign for parcels.
Some manufacturers and distributors remain closed, others are working with reduced staff. Some products are therefore not available or are delayed.
Our shop is currently closed. We are reopening on 15th June. Opening hours will be 10am-4pm.